About the Role
As an Account Strategist, you will move beyond the role of a traditional transactional account manager to become a true consultative partner and strategic companion for our clients. This is a high-impact, client-facing role designed for a tech-forward professional with less than 5 years of experience who is eager to learn, grow, and manage a growing portfolio of enterprise accounts.
Positioned at the intersection of client relationship management, account growth, and strategic consulting, you will serve as the crucial bridge between our Commercial (Sales/Accounts) and Delivery (Production, Engineering, Design, UX, and PM) teams. You will collaborate closely with these teams to ensure that we are proactively identifying client pain points and recommending technically sound, high-impact solutions across engineering, user experience (UX), and performance optimization.
Responsibilities
- Foster Deep Consultative Partnerships: Manage a portfolio of accounts with a relationship-first mindset. Utilize radical candor and open communication to build ironclad trust, collaborate on stakeholder stress points, and shoulder the risk of the digital journey alongside your clients.
- Drive Continuous Discovery: Shifting away from a “one-off kickoff” mentality, you will practice discovery as an ongoing process. You will consistently ask powerful business-oriented questions (e.g., “Does this work increase revenue or improve efficiency?”) to keep all team efforts aligned with client objectives.
- Establish Strategic OKRs: Anchor your partnerships using Objectives and Key Results (OKRs) as a strategic compass. Collaboratively set qualitative “Guardrails” (Objectives) and quantitative “Waypoints” (Key Results) to track progress, measure actual ROI, and keep teams aligned on success.
- Own the Account Growth Strategy: Synthesize client data, technical audits, and market opportunities to author living Client Growth Reports. Identify areas for user acquisition, monetization strategies, and workflow optimizations—recommending tools like our proprietary MultiCollab plugin to streamline complex editorial workflows.
- Prioritize with Precision (Must, Should, Could, Won’t): Help your partners translate their high-level visions into realistic, phased digital roadmaps. Use our core prioritization framework to manage project scope, align resource allocation, and right-size budget expectations.
- Lead Collaborative Retrospectives: Facilitate regular retrospectives with clients and internal PMs using the Stop, Start, Continue framework to continuously optimize workflows and learn from shared experiments.
- Embrace Small-Scale Negotiations: Treat daily client interactions and backlog grooming as opportunities for collaborative problem-solving. Practice give-and-take on small decisions to build relationship equity, making larger contract and scope negotiations smoother and more productive.
What We’re Looking For
- Experience & Drive: 1–5 years of experience in account management, customer success, or digital marketing (agency experience preferred). We highly value a “beginner’s mind” paired with a relentless hunger to learn.
- Consultative Mindset: A proactive thinker who naturally reframes challenges from “us vs. them” to “us vs. the problem”.
- Technical Curiosity: Excited to work in a technology-forward environment. While you don’t need to write code, you must be eager to deeply understand enterprise CMS architecture, Core Web Vitals, headless ecosystems, and monetization trends.
- Exceptional Communication & Empathy: A master active listener who observes non-verbal cues, asks “why,” and has the emotional intelligence to connect with diverse client stakeholders.
- Remote Work Champion: Ability to operate autonomously and successfully collaborate across a fully remote, globally distributed landscape.
- Values Alignment: Someone who genuinely connects with our core values, particularly being a lifelong learner, striving for excellence, and aiming to get 1% better every single day.
